“Wellness”… my ass!
published by Luc Galoppin, on 01/03/2008
Last week I was a few minutes early on the steering committee of a huge SAP implementation (I define ‘huge’ as ‘very big’, both in terms of scope as in terms of complexity). As we were joking around we came to the subject of ‘change management’. One person mentioned that some consulting companies abbreviate it as ‘CMS’, which alternatively translates as “Chicks Making Slides”. All sorts of examples came to the surface that confirmed the “Nice-to-have” brand that is tattooed on the back of each change management team as they start off. Finally, just before the meeting started, an experienced and seasoned program manager summarized it as ‘wellness’.
I gave it the biggest of grins. However, as much as I appreciated the pun, to the same extent I could not provide evidence against it. Painful….
So this one is for all of us who want to endeavor in the domain of change management and take their profession as seriously as I do. If we want to avoid the ‘wellness’ stamp or the ‘nice-to-have’ connotation, we better get our act together!
The ‘act’ to my opinion is composed of four pillars, or ‘containers of work’ as I often refer to them. In the context of a project or a program these are ’streams’ that last from the startup until the very last phase of a project. Each of these project streams has a benefit that is defined in terms of the project’s return on investment.
To me, the above portfolio is a bit different than ‘wellness’. Rather I would summarize it as Michael Hammer once did: ‘The soft stuff is the hard stuff’. I cross my fingers that change management teams all over the world start realizing that they are working with real budgets and that they need to get their act together. Amen!